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Return and Exchange Policy
UV&W Products Private LimitedReturn and Exchange Policy offers you the option to return or exchange items purchased on UV&W Products Private Limitedindia.com within 3 days of the receipt. In case of returns, we will credit the amount paid for the products to the account that was used to make the original transaction. An exchange of the product is subject to availability of the item in our stock. A request needs to be placed for return or exchange by calling the customer service number.
Return Options
- You can ask for a reverse pick up, if the service is available at your location.
- You can also courier the product to us and share the tracking details and a scanned copy of the courier receipt, as soon as it is couriered. (UV&W Products Private Limitedwill bear the cost of return, as per actual upto Rs 100).
Rules and Regulations
- In case of a defect in the items purchased, the item can be returned or exchanged within 30 days of receipt provided you are able to produce the original bill receipt. In any other case you have to return or exchange the items within 3 days of the receipt.
- We do not accept return or exchange requests for innerwear, socks and free items
- You can modify the size, colour or shipping address of your order, subject to the availability of the order, by contacting our customer support team. Our customer care associates can modify your order if you contact us before we have processed it.
- All items to be returned or exchanged must be unused and in their original condition with all original tags, invoice or order details, warranty cards, return/ exchange ID and packaging intact, and should not be broken or tampered with.
- In case you had purchased an item which had a free gift associated with it and you wish to return the item, please also return the free gift.
- If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
Pick-up attempts: The courier company will attempt to pick up your shipment twice. If they are unable to do so, you will need to send the shipment back to our company address. Reverse pick-up is subject to availability of service in your area pin-code.
COD orders: For cash on delivery (COD) orders, a coupon code will be provided within 5 working days from the day of return pickup on your registered e-mail address/contact number.
Product condition: Please return your product(s) in the same condition as they were shipped. If products are returned in poor condition or have clearly been worn, a refund will not be provided.
Processing time: Kindly allow 7 days for the return to be processed and the amount to be reflected in your bank account. Please note: Refunds/bank transfers are only applicable for prepaid orders/online payments made on our website.
Coupon codes: Payments made with the COD option will receive a coupon code worth the same as your order value, valid for 1 year from the date of issuance of the coupon code.
Non-refundable: Shipping charges are non-refundable.
Customer support: You can get in touch with us about any issues at our customer support portal or drop us a line at care@uvwindia.com. For a faster response, send us a message on Instagram UVW_INDIA. You can also reach us on CARE@UVWINDIA.COM. All queries will be solved between Monday-Saturday, 10am-6pm. All pending queries will be solved on priority the next day. Please note that we do not solve customer queries on WhatsApp.
Cancellation: Cancellations are only possible until the order has not been dispatched from our warehouse.
Product categories: To maintain strict hygiene standards of our products, we do not accept returns on several product categories, including but not limited to masks, boxers, briefs, trunks, and perfumes. UV&W PRODUCTS PRIVATE LIMITED may, at its discretion and without prior notice, change the products or categories to which this policy would apply.
Exchanges: Once a product is exchanged and delivered, no further actions such as exchange or refund will be applicable to that order.
